NEW LENOX -- To expedite care, Silver Cross spent the last two years redesigning the outpatient testing experience to better accommodate over 60,000 cardiac tests performed annually.
Patients are encouraged to www.silvercross.org and receive text alert or email reminders, or they can call 815-300-7076 with a physician’s order. On the day of the appointment, patients can pull up to the new outpatient testing entrance and utilize the complimentary valet services.
“With an average turnaround of 18 minutes for walk-in lab draws, many patients are finished before their car has time to cool off in the parking lot,” Adrienne Parkhurst, director of outpatient and guest services said in a news release. “And to make it even easier for patients, we also now offer convenient valet parking for patients only needing to get a lab draw or drop-off a specimen.”
Once inside, patients are greeted by a service ambassador just steps away from registration. Within minutes, they are escorted to a private room where their test is performed by trained licensed professionals.
The Silver Cross Outpatient Testing Center consistently ranks in the top 10 percent in the nation for patient satisfaction according to Press Ganey and NRC Health Solutions. The Centers for Medicare & Medicaid (CMS) also awarded Silver Cross 5 Stars – the highest honor for its dedication to safety, quality and patient experience.
At www.Medicare.gov, consumers can compare hospitals across 7 categories including mortality, readmission, safety of care, patient experience, efficient use of medical imaging, and timeliness and effectiveness of care.