“Some patients had gone out and had labs done at partner hospitals, so we review lab results,” West, pictured above, said. “We talk about medical complaints, whatever is new, what symptoms have subsided. In many ways, it’s much more intimate visit.
"We have that one-on-one time without all of the processes that occur when they come into the office. We review the patient’s chart and have a very long susbstantive discussion with the patient about all of their medical concerns.”
The clinic will also be using LanguageLine Solutions, which will give the clinic even more access to interpreters and allow the clinic to increase its client capacity, West said.
LanguageLine has both iPad and phone options, she added.
In addition, the clinic is working at obtain devices where patients with hypertension can monitor their blood pressure at home and report it to the clinic, West said.
“The devices are for them to keep,” West said.